Analyzify Support Scope & Policy

We offer continuous expert support included with all Analyzify plans (Standard and Plus ). Yearly subscribers receive Professional Implementation by our team at no extra cost, while monthly subscribers can self-setup or purchase Professional Implementation separately. All plans include ongoing assistance and regular updates to ensure your tracking remains accurate and reliable.

As a summary:

• We provide expert support for topics relevant to our product and setup process (updates, technical issues, and your questions). For yearly plans, this covers the full 12-month billing cycle. For monthly plans, support continues as long as your subscription is active.

• Yearly subscribers receive one Professional Implementation (Checkout Extensibility included) per subscription at no extra cost. Monthly subscribers can self-setup using our in-app guides, or purchase Professional Implementation for a one-time fee of $295. Additional implementations (re-setup after theme change, migration, etc.) are available at $295 for any plan.

• While all plans include continuous standard support, we also offer a Premium Support Plan for specialized needs outside our standard scope (such as 3rd party app-related problems, code optimization, reporting analysis, customization needs, etc.). This provides up to 10 hours of priority support over a 2-month period.

• All plans include 1:1 sessions with our team. Standard plans include 1 session per year. Plus plans include 2-4 sessions per year depending on tier. These can be used for validation, troubleshooting, migration support, or strategy discussions.
• We are happy to help with points that aren't directly relevant to our product (such as GA4 account settings, setting up Google Ads conversions, etc.).

Click here to explore Analyzify's offerings and understand our refund, and discount policy.

Support by Plan

The table below summarizes what's included in each plan. For full plan details and pricing, visit our pricing page.

What our product is:

Analyzify is a marketing data platform for Shopify. It covers tracking, attribution, analytics, and audience tools in a single app. With Direct Integration, you can connect your store to 10+ marketing platforms - including GA4, Google Ads, Meta, TikTok, and others - without needing GTM or code injection.

The Direct Integration offers a GTM-free solution, while the Customized (GTM) Integration uses data layers and GTM for additional flexibility and custom configurations.

The Analyzify app tailors a complete data setup according to your needs. Here is what's included in all plans (Standard and Plus) :

• Unified Pixel
• Data Layers (20+ events, 100+ parameters)
• App Embed
• 10+ Integrations
• Server-Side Tracking (built-in, up to 99% accuracy)
• Purchase Attribution
• Tracking Health
• Refund Tracking
• Form Tracking
• COGS Tracking in Google Ads
• GDPR Compliance (Consent Mode v2)
• Data Troubleshooting
• Tutorials
• Professional Services & Add-Ons

The following features are available exclusively in the Plus plan :

• Campaign Attribution Reports
• Marketing Analytics
• Segments
• Post-Purchase Surveys
• Headless Support

Support Period for Stores in Development

With Analyzify in place from the beginning, you can be confident that you are set up correctly from day one. For yearly plans, the support period starts from the day your store goes into production, not from the date of purchase. For monthly plans, support is tied to your active subscription. For more information, you can click here .

The support we provide:

Here are things we are responsible for, which are directly related to our product:

The points we don't help with or support:

We are a software company and our product is an app. Therefore we are not able to provide support for the topics that are out of our product scope.

3rd Party Apps & Services

Analyzify provides its own Purchase Attribution feature, which is fully within our support scope. If you have questions about your Purchase Attribution Report, attribution models, order journeys, or Shopify comparison data, our team is here to help.

However, discrepancies between external platforms - such as differences between GA4, Google Ads, Meta, and Shopify revenue or conversion numbers - fall outside our support scope. These differences are caused by factors we do not control: different calculation and attribution models, ad blockers, GDPR consent settings, cookie durations, and platform-specific processing rules.

Our team guarantees the correct and consistent transmission of relevant data from your store to each connected platform. We cannot take responsibility for how each platform processes, deduplicates, or attributes that data after receiving it. For more information, we recommend reading our article on the topic: Everything You Need to Know About Marketing Attribution.

Custom Code, and Theme Adjustments

Our code scope covers Analyzify's data layers and Unified Pixel. We do not create custom codes or apply theme/code adjustments beyond what the Analyzify app provides.

Data Reporting & Creating Reports

Analyzify provides built-in reports through three features: Purchase Attribution Reports (order-level, available in all plans), Campaign Attribution Reports (campaign-level, available in the Plus plan), and Marketing Analytics (available in the Plus plan) . These in-app reports are within our support scope - our team can help with setup, configuration, and questions about the data they show.

However, we do not create custom reports, build Looker Studio (formerly Google Data Studio) dashboards, or provide data reporting services outside of what the Analyzify app offers.

Google Ads Settings & Performance Analysis & Optimization

Analyzify includes Google Ads conversion tracking, dynamic remarketing tracking, COGS (cost of goods sold) data transmission, and lead conversion tracking . We are responsible for the health and correct functioning of these integrations. We do not provide support on other Google Ads settings, performance analysis, or campaign optimization.

Page Speed & Performance Problems

Google Tag Manager, Google Analytics, and other third-party pixels may have an impact on your page speed. Analyzify's setup has no impact on your page speed score . Analyzify's Unified Pixel consolidates all platform integrations into a single CDN-served script, replacing multiple separate pixel snippets and minimizing any page speed impact.

GDPR & Consent Mode Topics

Analyzify integrates with your consent management tool to ensure compliance with user privacy choices. Analyzify supports Consent Mode v2, which includes automatic location-based consent handling for better compliance across regions. If Consent Mode is activated, Analyzify will only track users who have given consent by accepting your site's cookie banner. You can update your Consent Mode settings anytime through the Analyzify dashboard.

Note: We do not provide standard support for third-party GDPR apps or consent management platforms that we do not have full control over. Our support is limited to Analyzify's Consent Mode v2 activation and configuration. Learn more about consent mode .

Modified Analyzify GTM Containers

You can always make changes to Analyzify’s GTM containers according to your needs. However, we will not be able to provide support to modified containers. Once modified, that simply becomes out of our support scope and warranty.

If you wish, we can execute a re-setup using our standard GTM container.

Modified Analyzify Data Layers

We provide you with de-coded data layers so that you can see what’s injected into your store and also edit if you wish to. However, we will not be able to provide support to modified data layers. Once modified, that simply becomes out of our support scope and warranty.

If you wish, we can execute a re-setup using our standard data layers.

Console Errors That are Not Related to Our Codes

Many apps cause console errors on Shopify. We test our codes many times before publishing and making sure they are error-free. Therefore, we do not provide support for console errors that are not related to our codes.

GTM Tags & Events Not in Analyzify Scope

Most Analyzify users do not need Google Tag Manager. Analyzify's built-in tracking and Unified Pixel handle all standard integrations without GTM . If you are unsure whether you need GTM, our support team can help you decide.

For users who do use our GTM container: it includes triggers, variables, and tags that you can reuse. Feel free to use our triggers and variables on your other tags. However, we will not be able to provide support for tags or configurations that are outside our scope.

Feel free to reach our support team for your new integration/tag requests.

The points we offer guidance:

We offer in-depth tutorials and guides for the points that aren’t directly relevant to our product. Our support team will share the relevant tutorials and guide you through the process.