Analyzify Premium Support - Advanced Custom Solutions

Q: What is the difference between Professional Implementation and Premium Support?

Professional Implementation ($295): This service is necessary after your first free done-for-you setup by our expert team. It includes tasks re-setup, pixel cleanup, theme upgrades, checkout tracking with custom pixels, and 30 days of post-migration support for checkout extensibility. It covers specific, predefined tasks directly related to our application. Premium Support ($945): This is a custom service offering up to 10 hours of premium support over a 2-month period for a variety of tasks, such as advanced tracking strategies, custom integrations, reporting and more. It provides flexible, project-based assistance based on your unique needs.

Analyzify’s Premium Support offers customizable solutions for advanced data tracking and analytics across various platforms such as Google Tag Manager, GA4, Ads, 3rd party pixels, data warehouses (such as BigQuery) and more.

When is it necessary?

Analyzify clients get one complimentary setup by our implementation team, included in the app price. If you need assistance with external platforms, issues with other tracking tools, or have custom requirements, you can purchase Analyzify Premium Support Plan for $945.

Whether we identify the need or you bring it to our attention, we are here to help for your use-case.

Analyzify Premium Support Plan offers up to 10 hours of priority support , including a wide range of services such as custom integrations, reporting, advanced tracking strategies and troubleshooting.

What is Included?

Analyzify Standard Support Scope covers only Analyzify's application . Alternatively, Premium Support is designed to help with other platforms, such as Google Tag Manager, Analytics, Google Ads, and Facebook Pixel.

Our service-level agreements (SLAs) for Premium Support, includes the following:

Dedicated Customer Support : Up to 10 hours of premium support over a 2-month period .
Priority Assistance : First response time within 4 to 16 business hours .
Account Manager : A dedicated account manager to handle your service.
Project Planning : Detailed planning by senior data specialists.
Project Delivery : Comprehensive project delivery with a detailed log.
Technical Calls : Up to 30-minute technical call.
Client Requests : Send requests via email, documents, or Loom videos.
Customization : Get custom solutions to meet your unique requirements.

Please note that you don't need a Premium Support Plan for queries related to Analyzify's application. Our standard support is fully equipped to handle all application-related questions and issues, ensuring you get the help you need without any extra cost.

The Premium Support Plan, on the other hand, is specifically designed for more advanced needs. This includes additional services, external integrations, and custom solutions.

Premium Service Catalog

Premium Support could cover different types of services, depending on your needs. We will limit each Premium Support Plan to 10 hours , during which you can select multiple services from the catalog.

Kindly be aware that you cannot get all services with a single purchase because we provide support based on task duration.

The catalog below outlines the services we have successfully provided in the past for your reference.

Please don't hesitate to get in touch with us if you have needs that aren't covered here. We can assess your requests and provide help. We are eager to discuss ideas to find the best solutions for you.

Tag & Pixel Management

Tracking Strategy : Develop custom tracking strategies.
Google Tag Manager : Complete setup and troubleshooting.
Custom Tags : Help with custom or modified tags in GTM container.
Custom Events : Setup for events like newsletter sign-ups or form submissions.
New Destination : Connect with new destinations such as BigQuery.
Customization in Integration : Modify some parts of your integration.
Custom Pixels : Work with custom and hard-coded pixels.

Google Analytics 4

Account Strategy: Develop and implement GA4 account structures.
Data Flow Troubleshooting: Detailed troubleshooting of data flows.
Order Review: Compare Shopify analytics data with GA4 data.
Test Purchases: Monitor data flow from test purchases.
Custom Reports: Receive custom reports and dashboards.
Custom Metrics: Set up custom metrics and dimensions.
Audience Setup : Configure audience segments.
UTM Parameters : Add UTM parameters to links for better attribution.
GA4 Audits : Conduct native GA4 setup audits.

Google Ads

Custom Conversions : Setup additional custom conversion actions.
Tag Customizations : Customize Google Tags for different product IDs and actions.
Multi Conversion Tracking : Setup conversion tracking for multiple Google Ads accounts.

Custom & Headless Tracking

Setup Guidance : Get data layer implementation tutorials and troubleshooting.
Custom Store Setup : Help with Analyzify setup for custom stores such as WordPress, and Headless CMS.
Checkout Tracking : Implement checkout tracking for non-Shopify platforms.

Multi Store Tracking

Multi Store Tracking: Develop tracking strategies for multi stores or Shopify markets.
Setup & Troubleshooting : Troubleshoot tracking on all stores .
Cross-Domain Tracking: Ensure accurate cross-domain tracking.
Data Validation: Validate multi domain tracking data.
Custom GA4 Reports: Get custom analytics reports at the store level.

How to Get Premium Support

First, please read our standard scope and premium service catalog carefully. If you require support out of our standard offerings such as integration with external platforms, reach out to us to discuss your custom needs.

If your requirements align with our service catalog, you can follow these steps to get the support you need.

Here's a simple guide on how to proceed with Premium Support:

Identify Needs: To identify tasks that require custom solutions, you can refer to our service catalog for an overview. We might adjust our services based on your requirements, up to a total of 10 hours.
Contact Us: Reach out to our team to discuss details and start your project.
Define Services: Once you specify the tasks, we will outline what we can cover and provide an estimate of the hours needed. Please note, these estimates are not guaranteed and can vary based on task complexity and communication.
Understand Limitations: It's important to understand that our services are not "unlimited support." Some tasks may take longer than anticipated, and additional hours may be required. We highly recommend confirming the scope and estimated hours with us beforehand.
Purchasing : To get this service, please log in to Analyzify app and go to Add-ons section. Then choose "Premium Support Plan".
Service Agreement: After purchasing, you’ll receive a service agreement and contract. There's no need to sign it. You will also get an email detailing the next steps.
Task Confirmation: We will confirm the tasks and provide an estimated time of arrival (ETA) for the project. Ensuring we have all necessary access is crucial for timely delivery.
Execution: Our team will execute your project with detailed logs and regular updates.
Adding New Tasks: You can add new tasks as long as you have available hours. If the new tasks seem unrealistic within the given timeframe, we may need to kindly refuse them. If your initial 10 hours are insufficient within the 2-month period, you will need to purchase additional hours to continue receiving support.

FAQs

For more information or to get started with Analyzify Premium Support Plan, contact us today.

How exactly does Premium Support work?

You can find more details above, but to sum up, if you need any custom needs that are outside of our standard support, you can purchase our Premium Support plan. This gives you 10 hours of dedicated service for your specific needs over a 2-month period.

Is Premium Support included in the app price?

The purchase price of the Analyzify app does not include Premium Support. Premium Support is a separate service designed for more custom and advanced needs. This plan includes up to 10 hours of service within a 2-month period and costs $945.

How will the 2-month time limit work?

The 2-month period starts from the date of purchase. We will track the hours used and keep you informed of your remaining balance. You can submit new tasks up to 5 days before the end of the 2-month period. If there are leftover hours when your project is completed, we will send you a reminder 10 days before the end of the 2-month period.

What happens if my project requires more than 10 hours?

If your project needs more than the initial 10 hours, you will need additional hours to continue receiving support. Thus, you can purchase Premium Support again.

Can I add new tasks after purchase?

Yes, you can add new tasks as long as you have available hours. However, we can't promise to accept every request, so you should confirm with our team beforehand. If the new tasks seem unrealistic within your support period, we may need to kindly refuse them.

Do I need to sign a service agreement and contract?

You will receive an agreement to ensure we both agree on the project scope and services, but you don’t need to sign any document.

What if my needs change during the 2-month period?

If your needs change during the 2-month period, we can adjust our services based on your available hours remaining in your Premium Support. Please confirm any changes with our team to ensure they can be accommodated within the timeframe.

What is the difference between Professional Implementation and Premium Support?

Professional Implementation ($295): This service is necessary after your first free done-for-you setup by our expert team. It includes tasks re-setup, pixel cleanup, theme upgrades, checkout tracking with custom pixels, and 30 days of post-migration support for checkout extensibility. It covers specific, predefined tasks directly related to our application.

Premium Support ($945): This is a custom service offering up to 10 hours of premium support over a 2-month period for a variety of tasks, such as advanced tracking strategies, custom integrations, reporting and more. It provides flexible, project-based assistance based on your unique needs.