Analyzify Support Scope & Policy

We offer 3 months of support, including an initial setup by our team, available to you after purchase. Support period can be extended upon request for an additional fee. Click here to explore Analyzify's offerings and understand our refund, discount, and free trial policy.

As a summary:

• We provide expert support for topics that are relevant to our product and setup process (such as pre-setup audit, Shopify data layer setup, validation, etc.)

• We provide 3-months of support but you can keep using Analyzify and secure lifetime updates. Your app & data analytics setup will keep working as it is. If you need expert support, you can purchase additional support through our app based on your need.

• After you get one complimentary setup from our team, you can purchase the Professional Implementation (Checkout Extensibility included) to receive another complete Analyzify setup from our expert team.

• We are a software company and our product is an app. Therefore we are not able to provide standard support for the topics that are out of our product scope(such as 3rd party app-related problems, code optimization, reporting analysis, etc.) For these additional topics, we offer a Premium Support Plan , providing up to 10 hours of priority support over a 2-month period.

• We are happy to help with the points that aren’t directly relevant to our product. (such as GA4 account settings, setting up Google Ads conversions, etc.)

What our product is:

Analyzify makes data collection easier for your Shopify store. With Direct Integration, you can efficiently integrate your store with GA4, Google Ads etc. without needing GTM or code injection.

The Direct Integration offers a GTM-free reliable solution, while the Google Tag Manager (Data Layer) Integration uses data layers and GTM for integration with additional platforms like Facebook, Pinterest, and TikTok.

The Analyzify app (software) tailors a data analytics setup according to your needs, including:

• Data layers - that cover all possible e-commerce events & metrics
• App Embed - easy setup without injecting any code into your theme.
• 10+ Integrations - within our built-in integrations and pre-built Google Tag Manager container.
• Data Troubleshooting - visiting your store in real-time and verifying the main metrics and data flow (such as GA4 events, FB Pixel).
• Tutorials - to help you with your decisions and apply the best practices on 3rd party platforms (such as GA4 settings, Google Ads conversion best practices, and Shopify code cleanup).
• Professional Services & Add-Ons - offering unique solutions based on your need with different types of managed services.

Support Period for Stores in Development

With Analyzify in place from the beginning, you can also be confident that you are set up correctly from day one and the support period will start from the day your store goes into production. For more information, you can click  here .

The support we provide:

Here are things we are responsible for, which are directly related to our product:

The points we don't help with or support:

We are a software company and our product is an app. Therefore we are not able to provide support for the topics that are out of our product scope.

3rd Party Apps & Services

We do not provide support for 3rd party apps and their codes & settings & configuration.

Please note that configurations, customizations, and regulations beyond those offered in our app, including differences related to conversion tracking and attribution discrepancies, fall outside the scope of our support.

Various technical factors such as different calculation and attribution models, ad blockers, GDPR apps, conversion settings, and other technical issues may impact conversion tracking across multiple platforms, including Shopify, Google Ads, Universal Analytics, and other platforms.

It's important to clarify that our team can only guarantee the correct and consistent transmission of relevant data , but we cannot take responsibility for these external factors. For more information on this matter, we recommend reading our article on the topic Everything You Need to Know About Marketing Attribution.

Custom Code, and Theme Adjustments

Our code scope is limited to data layers. We do not create custom codes or apply theme/code adjustments according to your needs.

Data Reporting & Creating Reports

We are not a data reporting solution. Analyzify is responsible for data collection setup using data layers and Google Tag Manager. The data falls into other products such as Google Analytics.

Therefore, we do not support creating reports & data reporting for you. We have a Google Data Studio report and tutorials for this use case.

Google Ads Settings & Performance Analysis & Optimization

Analyzify includes Google Ads conversion tracking and dynamic remarketing tags. We are only responsible for the health of those tags. We do not provide support on other Google Ads settings or performance analysis, or optimization.

Page speed & performance problems

Google Tag Manager & Google Analytics and all other pixels might have an impact on your page speed. However, Analyzify setup has no impact on your page speed score as stated and confirmed by Shopify.

GDPR Topics Other than GTM Consent Mode

Analyzify GDPR container contains a GTM container that uses Google consent mode to trigger the tags accordingly. Analyzify GDPR setup solution covers setting up and validating those tags being triggered according to the consent mode.

We do not provide support on any other topics than GDPR & GTM consent mode relationship.

Modified Analyzify GTM Containers

You can always make changes to Analyzify’s GTM containers according to your needs. However, we will not be able to provide support to modified containers. Once modified, that simply becomes out of our support scope and warranty.

If you wish, we can execute a re-setup using our standard GTM container.

Modified Analyzify Data Layers

We provide you with de-coded data layers so that you can see what’s injected into your store and also edit if you wish to. However, we will not be able to provide support to modified data layers. Once modified, that simply becomes out of our support scope and warranty.

If you wish, we can execute a re-setup using our standard data layers.

Console Errors That are Not Related to Our Codes

Many apps cause console errors on Shopify. We test our codes many times before publishing and making sure they are error-free. Therefore, we do not provide support for console errors that are not related to our codes.

GTM Tags & Events That are not Included in Analyzify Scope

Analyzify GTM container includes triggers, variables, and tags that you can reuse. Feel free to use + our triggers & variables on your other tags. However, we will not be able to provide support for those that are out of our scope.

Feel free to reach our support team for your new integration/tag requests.

The points we offer guidance:

We offer in-depth tutorials and guides for the points that aren’t directly relevant to our product. Our support team will share the relevant tutorials and guide you through the process.